To submit a ticket on the Lacework support portal you are required to have an account. If you do not have an account, please reach out to your CSM or TSM to request access. You can also email support@lacework.com to open a support case or request an account.
I contacted support before, how can I get a password?
1. Visit the Lacework support portal here.
2. Click on "sign-in" located in the top right
3. Select "Forgot password" and proceed to enter your email address. This will email you a password reset and after this, you can log in.
How can I reset my password?
1. Visit the Lacework support portal here.
2. Click on "sign-in" located in the top right
3. Select "forgot password" and enter your email.
4. A password reset link should be emailed to you.
How do I use the portal once I'm logged in?
Once logged in, you should see your username in the top right corner.
Clicking on "My activities" will show you the tickets you have raised or are CC"d on.
Submit a request will allow you to raise a new support case.
How do I submit a new case?
Once logged in, select "Submit a request" from the top bar.
Proceed to fill in the details of you're request and select "Submit".
When logging in I get an error
When logging in you are presented with an error which is "lacework.zendesk.com refused to connect.".
This is a Zendesk error because of third party cookies. Please refer to the Zendesk help guide here:
Zendesk Help Documentation link